Annual Maintenance (AMC)
Keep your site fast, secure, and up to date — with guaranteed SLAs, monthly developer hours, and real backups.
Overview
Launch is the start, not the finish. Our AMC plans keep your site patched, monitored, and backed up, with a guaranteed response time and a pool of developer hours each month for changes and fixes. No more chasing freelancers when something breaks.
Tech we use
What's included
Everything below is part of the build — not an upsell.
Security & updates
Core, plugin, and dependency patches applied and tested regularly.
Uptime monitoring
24/7 monitoring with alerts so issues are caught before customers notice.
Backups
Scheduled, encrypted backups with fast restore.
Developer hours
A monthly pool of hours for fixes, tweaks, and small features.
Performance tuning
Ongoing speed, database, and asset optimisation.
Packages & pricing
Transparent, fixed rates. GST @ 18% applicable. Infrastructure billed directly by providers.
Basic AMC
Static / low-traffic sites. 5 dev hours/month, 48h SLA, monthly snapshots.
- 5 hrs / month
- 48h response SLA
- Monthly backups
- Minor bug fixes & patches
Professional AMC
Dynamic e-commerce / SaaS. 15 dev hours/month, 12h SLA, weekly backups.
- 15 hrs / month
- 12h response SLA
- Weekly backups
- Performance indexing & DB cleanup
Enterprise Critical
FinTech / transactional apps. 40 dev hours/month, 2–4h SLA, daily sync.
- 40 hrs / month
- 2–4h response SLA
- Daily real-time sync
- Infra tuning & log review
How it works
Discovery
A 45-minute call to understand your goals, audience, and scope.
Quotation
A detailed, binding written quote within 48 hours — no surprise add-ons.
Build
Iterative delivery with weekly check-ins and live staging access.
Launch & Support
Deployment, handover, training, and post-launch support.
Frequently asked
Do unused hours roll over?
Hours are scoped per month to guarantee availability for your SLA. We'll always tell you before work would exceed your pool.
What counts as an emergency?
Anything that takes your site down or blocks transactions. Those are handled within your plan's SLA window, ahead of routine work.
Can you maintain a site you didn't build?
Yes — we start with an audit to bring it to a stable, secure baseline, then maintain it.
Is hosting included?
Hosting is billed directly by your provider and never marked up. We manage and monitor it as part of the AMC.
Related services
Ready to start your annual maintenance (amc) project?
Book a free 45-minute discovery call. We'll scope it and send a binding written quote within 48 hours.
Get a Annual Maintenance (AMC) quote