What "no lock-in" actually means when you pay for a website
Ask any small business owner who's switched web agencies and you'll hear some version of the same story: the old site worked fine, but getting it moved somewhere new took weeks, because the agency that built it also controlled the domain registrar login, the hosting account, or both. Nothing was stolen — it was just never handed over in the first place.
We build differently, and it's worth spelling out exactly what that means in practice, because "no lock-in" is a phrase every agency uses and almost none define.
At launch, you get admin access to your domain registrar (or we transfer registration into an account you control), the hosting or deployment account the site runs on, and every CMS or dashboard login the site uses. If we built you a Next.js or custom app, you get the full source code repository — not a zip file, the actual git history. None of this is gated behind an ongoing contract.
The one thing we do offer — and it's optional — is an Annual Maintenance Contract, currently ₹35,000 a year. It covers updates, security patches, and small content changes without you needing a developer on call. But it's a service you can decline or cancel at any point without losing access to anything, because access was never the thing you were paying for.
If an agency won't tell you, in writing, exactly what you'll have access to on day one, that's usually the answer to why they haven't told you.
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